Privacy Policy
This page summarizes how LexiUp handles account, learning, AI feedback, subscription, support, and diagnostic data.
Last reviewed: 16 June 2026
Data LexiUp stores
- Account details such as email address, user ID, display name, profile photo choices, and sign-in provider details.
- Study-plan, Daily Mission, Skill Builder, Review, XP, streak, reward, rank, and leaderboard-related progress.
- Writing, speaking, vocabulary, review, and other practice content you submit while using the app.
- Subscription entitlement and Apple subscription event records needed to verify Pro access.
- Support, data request, welcome email, product update email, diagnostic, crash, and product interaction records needed to run and improve the app.
AI feedback
- Writing, Vocabulary, and Speaking AI feedback may send the relevant learner content and metadata to LexiUp backend services and AI processors.
- Speaking feedback uses short recordings for analysis. LexiUp does not store raw Speaking audio by default after feedback processing.
- Speaking request logs use prompt IDs and request metadata rather than full transcript or feedback payloads where the app only needs audit and quota records.
Subscriptions and ads
- LexiUp Pro subscriptions are handled by Apple. Apple manages payment, renewal, cancellation, and billing information.
- LexiUp stores purchase and entitlement records needed to unlock Pro features after verification.
- The initial iOS App Store launch does not use App Tracking Transparency or IDFA-based tracking.
Product update emails
- LexiUp may email account holders about product updates, app improvements, and study reminders related to the app.
- Product update emails identify LexiUp and include an unsubscribe link so you can opt out without logging in.
- LexiUp may still send important account, support, security, or subscription messages when needed.
Your choices
- You can request support, data export, and account deletion help through the app or by email.
- You can unsubscribe from product update and reminder emails from the link in those emails or the Email preferences page.
- Deleting your LexiUp account does not automatically cancel an Apple subscription. Manage cancellation through your Apple account settings.
- You can contact LexiUp at support@lexiup.com.au for privacy questions.
For privacy questions, email support@lexiup.com.au. You can also read the Terms and Account deletion pages.
